Fraud Prevention Platform
Designing clarity into high-stakes fraud decisions
UX/UI Designer · Information Architecture · Interaction Design · Visual Design · Design Systems · Prototyping
CLIENT
Mercedes-Benz Financial Services
YEAR
2025
SERVICES
UX/UI Design · UX Research · UX Strategy
INDUSTRY
Automotive
Overview
Help employees see what matters without removing context.
Fraud analysts and retail employees worked with large amounts of customer and account information while evaluating potential risk.
The problem wasn't access to data. It was understanding what mattered, why it mattered, and what deserved attention next.
I redesigned the information architecture and interface around those decisions while creating reusable patterns that could scale across related workflows.
The problem
More information wasn't creating more clarity.
Employees needed enough context to understand account history and unusual behavior, but when every data point carried equal visual weight, critical signals became harder to identify.
The design challenge became:
How might we surface what deserves attention without allowing the interface to make the decision for the user?
Design strategy
Organize information around the decision, not the database.
I mapped information according to how employees actually evaluated risk:
Immediate
What does someone need to understand first?
Supporting
What context helps explain the signal?
Investigative
What deeper detail is available when further review is needed?
This created a clearer hierarchy without stripping away information required for responsible decisions.
Key Decisions
Surface signals without becoming alarmist
Visual indicators helped employees identify potentially meaningful activity while keeping the supporting evidence accessible.
Use progressive disclosure
Primary information remained easy to scan while deeper account detail stayed available when needed.
Build patterns, not isolated screens
Reusable modules for customer information, history, risk states, and actions created consistency across related workflows.
Outcome
An interface organized around understanding and action
The resulting experience established a clearer hierarchy for complex account information while maintaining access to the depth employees needed.
Reusable modules and interaction patterns also created a more consistent foundation for additional fraud workflows.
[BIG FINAL UI]
Impact
Without a defensible quantitative KPI, I would keep this qualitative and concrete:
Clearer information hierarchy
for dense customer and account data
Consistent visual language
for communicating potential risk
Reusable interaction patterns
across related workflows
Scalable UI foundations
for future product scenarios